CONTACT
US
FREQUENTLY ASKED QUESTIONS
Q: Can you confirm there isn’t any BPA in Crystal Geyser® Alpine Spring Water®?
A: When we bottle at the spring source, our PET bottles are 100% BPA-free, there is absolutely no connection between PET or rPET plastic and BPA. Customarily, BPA is used to make polycarbonate, a completely different plastic not related to PET or rPET. Polycarbonate is not used in the production of PET or rPET material, nor is it used as a chemical building block for any of the materials used in our manufacturing. There is absolutely no risk of BPA leaching into our product.
Q: Where can I buy Crystal Geyser® Alpine Spring Water®?
A: Almost all grocery stores in the Western US provide Crystal Geryser® Alpine Spring Water®. If you’re in another state and you would like assistance on this matter, please contact our Customer Service Department by email at ASWinfo@cgroxane.com or by telephone at 1-833-276-9263. Please be prepared to provide us with your location, (city and state) when contacting us.
Q: How is your Crystal Geyser® Alpine Spring Water® different from distilled or purified (reverse osmosis) water?
A: Crystal Geyser® Alpine Spring Water® Is spring water. That means it directly comes from the spring source, in Nature. Water contains an ideal balance of naturally occurring minerals, which provide excellent quality water with an outstanding taste. While we filter our water prior to bottling, distillation and reverse osmosis are two very distinct and very different processes used to treat water. Purified water is rendered purified through a treatment detailed by the United States Pharmacopoeia (USP 39th revision). Distilled water and purification almost always start off as water from a municipal (tap water) source, with the natural minerals and natural taste then stripped out.
Q: How is your Crystal Geyser® Alpine Spring Water® different from tap water?
A: We believe, and our customers have told us, that tap water simply cannot match the refreshing and natural taste of our Crystal Geyser® Alpine Spring Water®. Tap water, also known as municipal or city water, is the drinking water supplied by public utilities. It may be obtained from a variety of sources including reservoirs, streams, and lakes. It very rarely comes from an actual spring source. Municipal water is commonly chlorinated and filtered extensively for sanitation purposes.
Q: I heard that some bottled water companies add electrolytes to their water. Does Crystal Geyser® Alpine Spring Water® do this as well?
A: Crystal Geyser® Alpine Spring Water® has naturally occurring electrolytes/minerals. That’s what you get in natural spring water: pure, natural, refreshing water directly from the spring source.
Q: Do you add fluoride to your Crystal Geyser® Alpine Spring Water®?
A: Here at Crystal Geyser® Alpine Spring Water® we don’t add any minerals, including fluoride, during the bottling process. Fluoride is a naturally occurring compound derived from fluorine, the 13th most common element in the Earth’s crust. Aside from its presence in our soil, rocks, and plants, fluoride itself is naturally present at low concentrations in most salt and fresh sources of water across the planet. We regularly test each of our seven sources to ensure fluoride levels are within a range of 0 to 0.7 parts per million — naturally at or below recommended levels.
Q: What happens to Crystal Geyser® Alpine Spring Water® between the spring and the bottling process?
A: Our water is 100% natural spring water. When you drink a bottle of Crystal Geyser® Alpine Spring Water®, we guarantee that you’re drinking local spring water bottled directly at the spring source. It eliminates the added risk of possible contamination that can occur during bulk transport of the water. That’s why we never put our spring water in tanker trucks and bottle straight at the source without any shipping between the natural spring and the bottle.
Q: Does my Crystal Geyser® water come from only one spring in one place in the US?
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A: Your Crystal Geyser® can come from seven different local sources, all in the United States, with the highest quality, from protected spring sources. All of our spring water plants are built right at the spring sources. We search for the highest quality and most protected spring sources, then determine whether we can build a plant onsite. Our seven natural spring water plant locations are near:
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The mountains in the Cherokee National Forest in Benton, Tennessee
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The Adirondack Park of
Johnstown, New York -
The Ossipee Mountains of
Moultonborough, New Hampshire -
Mt. Shasta in
Weed, California -
Ouachita Mountain range of
Norman, Arkansas -
Olancha Peak, in the Sierra Nevada Mountains,
Olancha, California -
The Blue Ridge Mountains in
Salem, South Carolina
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Q: What does it mean to have a ‘protected source’?
A: Protected spring water sources and aquifers are remotely located, meaning that they are geographically isolated, helping protect them from contamination due to man-made activities like potentially harmful farming, industrial, and residential activities. We make sure that each of our locations meets specific geological criteria in order to protect our resources — and not only that, water from our protected spring sources is continually and closely monitored by our trained quality control team in order to detect any changes in the microbiological, chemical, or physical characteristics. We perform both internal and third-party laboratory testing to meet all state and federal testing requirements.
Q: How do I get a Bottled Water Report, which shows the analysis for the Crystal Geyser® Alpine Spring Water® bottle I have?
A: Below are the links to the Individual Bottled Water Reports for each of our bottling plants, available in English and in Spanish:
Benton, TN (English)|(Español)
Johnstown, NY (English)|(Español)
Moultonborough, NH (English)|(Español)
Mount Shasta, CA (English)|(Español)
Norman, AR (English)|(Español)
Olancha Peak, CA (English)|(Español)
Salem, SC (English)|(Español)
If you have any further questions, you can send an email or call our toll-free number at 1-833-276-9263 between the hours of 9 A.M. to 4 P.M. Pacific Time and speak to one of our Customer Service Representatives.
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Q: What exactly is rPET, and what are the benefits from using it?
A: PolyEthylene Terephthalate ( ) is an FDA approved plastic material used by many food and beverage companies because it’s safe, recyclable and durable. Recycled polyethylene terephthalate, or “rPET,” is a more sustainable version of PET, the only plastic material you can recycle for food contenant. For instance, at our new rPET plants, we have the capability to recycle almost 70 million pounds of PET, or about the equivalent of nearly a billion half liter water bottles a year, which significantly reduces waste and helps close the loop on single use plastic.
Q: What is my Crystal Geyser® Alpine Spring Water® bottle made of?
Your Crystal Geyser bottle is made of PET (PolyEthylene Terephtalate) and rPET. — rPET is the only recycled material that can be recycled easily into a food-quality container. This bottle is a high-quality container to receive water! A lot of quality tests are done on the rPET pellet during its fabrication at one of our 2 rPET facilities (the first ones built by a beverage company of any kind in the United States).
Q: So why does the rPET process sometimes make the bottles look different?
A: The sorted, cleaned, recycled plastic flakes we receive from our recycling partners aren’t limited to just clear plastic and can include other colors of rPET (primarily green and blue). These additional shades can sometimes cause our new rPET bottles to take on a slightly darker tone. Nevertheless, at our rPET plants, we test the quality of our bottles during the fabrication process. At CG Roxane, we really take care of providing high-quality natural spring water, in a high-quality bottle with rPET.
Q: How do I need to store my Crystal Geyser® Alpine Spring Water®?
A: To preserve the neutral taste of the Crystal Geyser® Alpine Spring Water®, you should store your bottles in a clean, dry, and odorless place, away from all cleaning products and household chemicals. Both PET and rPET are not only approved by the FDA, but they’re also commonly used by many other companies precisely because they are safe, recyclable, and durable for use in the food and beverage industry.
Q: Is it safe to freeze your Crystal Geyser® Alpine Spring Water®? Are chemicals leaching into the water from the bottle when frozen?
A: There are no dangers inherent in freezing water. The FDA has reviewed testing data and concluded our containers do not leach any harmful substances into their contents under normal conditions of use, including when those bottles are frozen. The only concern about freezing bottles is the bottle itself, as freezing can make it brittle and more prone to breakage. You can also expect to have mineral precipitation when doing so.
Q: Can you confirm there aren’t any phthalates in Crystal Geyser® Alpine Spring Water® bottles?
A: Phthalates are a class of chemicals that include three subsets, each with different properties. Ortho-phthalate is the phthalate subset most commonly referenced and discussed, as it is also called a “plasticizer,” meaning it is often used to make various plastics more flexible. The PET and rPET we utilize do not contain plasticizers or ortho-phthalates.
Q: How long can I store my unopened bottle of Crystal Geyser® Alpine Spring Water®?
A: Crystal Geyser® Alpine Spring Water ®can safely be stored for several years. However, since we recognize that consumer storage conditions vary greatly, we recommend that consumers use the product before the ‘sell by’ date (which is two years after production). The ‘sell by’ date is easily found on the neck of every bottle above the top of the label. Our products are best stored in a cool, odor-free, dry environment, and should be stored away from all cleaning products and household chemicals.
Q: Once open, how long do I have to drink my bottle?
A: If you drink your Crystal Geyser® Alpine Spring Water® directly from the bottle, we advise you to drink it within 24 hours, and store it in a fridge. If you drink your Alpine Spring Water® by pouring it into a glass, you can drink it within 48 hours but we advise you to keep it refrigerated.
Q: Why do you recommend not refilling your bottles?
A: We provide you Crystal Geyser® Alpine Spring Water®, so we can only guarantee the quality of the water, not any other beverage. Since we do not add anything to our natural alpine spring water, micro organisms may be introduced into the container and begin to grow when your bottle is opened, refilled with another beverage, and consumed.
Q: Can I buy stock in your company?
A: Our company is privately owned. We do not offer stock to the public.
Q: Can I give Crystal Geyser® Alpine Spring Water® to my baby?
A: According to cdc.gov and FDA (center for disease control and prevention), bottled water is safe to reconstitute powdered or infant formulas. Source:
https://www.cdc.gov/fluoridation/faqs/infant-formula.html
For more questions, parents should ask their pediatrician.
Q: Can I use Crystal Geyser® Alpine Spring Water® in my aquarium?
A: Yes! There is nothing that should prevent you from filling your aquarium with Crystal Geyser® Alpine Spring Water® aquariums. Fish also have the right to drink high quality water, don't they?
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Q: I noticed there isn’t any handle on my gallon, why?
A: CG Roxane is always attentive about providing our customers a high quality spring water bottled at the source in a convenient bottle. We had some challenges with our supply chains these past few years and ran out of handles. Then we decided to remove the handles entirely in order to save plastic. We know that can change a lot in your day-to-day life if you've been using the handle. Our research and development team is researching improvements on the manipulation gestures of our gallons.
Q: Some little 8oz bottles have a different cap. Why do you use a different cap on those bottles?
A: The "tethered cap" tie bottles and caps together. This is a new cap that can help your recycling gesture. The EZ Open cap is easy to use and can't fall on the ground, since it stays tied to the bottle. European regulations have even made tethered caps mandatory on all beverage bottles of less than 3 liters by May 2024.
Q: How does the EZ cap work?
A: It's easy! You just have to push the little cap until the very end to take a sip. After each serving, make sure to close the cap until you hear a click!
Q: Are there quality controls on Crystal Geyser® Alpine Spring Water®?
A: At CG Roxane, a lot of daily controls of the resource are conducted inside the company randomly from the spring to the end of its bottling process. Weekly bacteriological internal and external controls are also made, and a complete yearly analysis is conducted by accredited external FDA regulation laboratories. This guarantees that the product, which reaches the consumer, is of the utmost quality.
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Q: How do I know if I'm dehydrated?
A: When you’re thirsty, you’re already dehydrated. Thirst is a “sign” your body sends you when you’re missing water. Here are some signs of dehydration you can easily track. So, think about drinking water all day long!
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Headache
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Dizziness
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Nausea
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Irritability
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Heavy sweating
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Decreased urine output
Source: NIOSH (National Institute for Occupational Safety and Health)
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Alpine Spring Water
Purified water (distilled or Osmosis water)
Tap Water
100% Natural Water directly from a Certified Spring, in Nature
Municipal tap water
Unknown, from different local sources, different in every city (reservoirs, streams, lakes...)
01. Microfiltration
02. Ozonation
01. Microfiltration
02. Ozonation
03. Reverse osmosis process
04. Ozonation
01. Decantation
02. Fluoridation
03. Filtration
04. Chloration
05. Dechloration
06. Antiscanning
07. Reverse osmosis
08. Ozonation
Internal & external
External
External
We, at CG Roxane, never transport our spring water in tanker trucks. Not every bottler can say that.
Can occur
Through the long local network of cities
Neutral
Neutral
Can change
Origin
Purification System
Inspection
Transportation between spring and bottle
Taste